Category: Cook-related Questions
Q: How can I showcase my culinary skills on Famfoo?
A: Famfoo provides a platform for you to share your culinary creations. Simply upload images, add descriptions, and specify the meal type and dietary preferences to showcase your dishes to potential buyers.
Q: Can I set my own prices for the meals I offer?
A: Yes, as a cook on Famfoo, you have the flexibility to set your own prices for the meals you offer. You can consider factors such as ingredients, preparation time, and market demand when determining the pricing.
Q: How can I receive payments for the meals I sell?
A: Famfoo offers a seamless payment process. Payments from buyers are securely processed, and once the meal is delivered, your payment will be paid via Stripe within 1 to 3 days.
Q: Can I choose to be paid in cash?
A: Yes, as a cook, you can choose to receive cash payments. Famfoo provides standard payment options, including both online and cash payments.
Q: Is there a limit to the number of meals I can publish on Famfoo?
A: No, there is no specific limit to the number of meals you can publish on Famfoo. You can showcase a wide variety of culinary delights.
Q: Can I specify the availability of my meals on the app?
A: Yes, you can specify whether your meals are available for immediate order or for future availability. This gives you control over when and how many orders you can fulfill.
Q: How can I manage my orders and track their status?
A: Famfoo provides an order management system where you can efficiently handle and track the status of your orders.
Q: Are there any guidelines for food safety and hygiene on Famfoo?
A: Yes, Famfoo prioritizes food safety and hygiene. Under code of conduct we promote proper food handling practices.
Q: Can I interact with buyers and receive feedback on my meals?
A: Currently, direct interaction between buyers and cooks is not available on Famfoo. However, user feedback and suggestions are valuable to us before pick up or delivery.
Q: Can the cook cancel an order at any time?
A: Yes, the cook can cancel an order if circumstances prevent them from delivering the meal. The refund will be automatically processed.
Q: Is there a rating system for cooks on Famfoo?
A: Yes, buyers have the opportunity to rate and review the meals they purchase, allowing cooks to build their reputation.
Q: How can I become a certified cook on Famfoo?
A: You can become a certified cook by uploading your cook certification or KVK registration, which will be reviewed by our team.
Q: What is the difference between casual cuisine and expert cuisine?
A: Casual cuisine is available for all cooks, while expert cuisine requires additional documentation for certification.
Q: Can everyone publish meals under expert cuisine?
A: No, the option to publish meals under expert cuisine is exclusively available for certified cooks
Q: How do I ensure that my kitchen and cooking equipment meet the hygiene and safety standards required by the app?
A: Famfoo recommends following proper cleaning and sanitization practices. Regularly clean and sanitize your cooking surfaces, utensils, and equipment. Famfoo may also provide guidelines and resources on maintaining hygiene and safety standards.
Q: How do I keep track of my sales and earnings through the app?
A: Famfoo provides a convenient way for you to keep track of your sales and earnings through the app. You can access your sales and earnings information in your account dashboard.
Q: What support is available for me as a cook using the app?
A: Famfoo offers support for cooks using the app. You can reach out to Famfoo's customer support team for any inquiries, issues, or assistance you may need. They are available to provide guidance and address any concerns you may have.
Q: How does the app handle the promotion and marketing of my meals to potential customers?
A: The app handles the promotion and marketing of your meals to potential customers by featuring your dishes in search results, personalized recommendations, and promotional campaigns. Famfoo may also employ various marketing strategies to increase visibility and attract customers to your offerings.
Q: What is the process for updating my menu or adding new meals to the app?
A: Updating your menu or adding new meals to the app typically involves accessing your cook dashboard and select my items. Here you can update and modify your published meals.
Q: How do I place an order for a home-cooked meal through the app?
A: To place an order for a home-cooked meal through the app, simply browse the available meals, select the one you like, customize any options if available, and proceed to the checkout. Follow the prompts to provide your delivery or pick-up preferences, and confirm your order.
Category: Buyer-related Questions
Q: How do I know what ingredients are in each meal?
A: Cooks provides detailed information about the ingredients in each meal on the app. You can find the list of ingredients and any potential allergens or dietary information in the meal description.
Q: How can I pay for my meal?
A: Famfoo offers online IDEAL payment and cash payment. You can securely make your online payment through the app during the checkout process.
Q: Can I request specific dietary restrictions to be considered when ordering a meal?
A: Yes, when searching the meal, you can set up your allergies. You will not see the meals containing the allergies your specified in the app..
Q: How are the home-cooked meals prepared?
A: The home-cooked meals on Famfoo are prepared by talented cooks in their own kitchens. Each cook follows their unique recipes and cooking techniques to ensure the quality and taste of their dishes.
Q: Can I provide feedback about the meal I received?
A: Absolutely! Famfoo encourages buyers to provide feedback about the meals they receive. You can rate and leave a review for the meal on the app, sharing your experience and any suggestions or compliments you have for the cook.
Q: How do I contact the cook if I have a question about my order?
A: Currently it is not possible to have direct connection with the cook. Instant messaging is not possible between cook and buyer.
Q: What if I am not satisfied with my meal? Can I get a refund or exchange?
A: Famfoo aims for customer satisfaction. If you are not satisfied with your meal, please reach out to the customer support team through the app. They will review your case and assist you accordingly, which may include issuing a refund or arranging an exchange if appropriate.
Q: How are the meals packaged and delivered?
A: The meals are packaged by the cooks in suitable food-grade containers to ensure freshness and safety. The packaging is designed to preserve the quality of the meal during transportation. Delivery methods may vary based on the cook and location, ranging from direct delivery by the cook to third-party delivery services.
Q: What is the estimated delivery time for my meal?
A: Once your order a meal you have to select the delivery or pick up time. This is basically the estimate delivery or pick up time.
Q: How do I know if a meal is still available to order?
A: The availability of a meal for ordering is typically indicated on the app. Meals that are still available will be listed as options for you to select and order. If a meal is no longer available, it may be marked as sold out or removed from the available options.
Q: Can I order a meal for a future date?
A: The ability to order a meal for a future date may depend on the cook and their preferences. Some cooks may offer advanced ordering options, allowing you to select a specific date and time for your meal delivery or pick-up. This availability is typically mentioned on the app.
Q: How are the cooking environments inspected for cleanliness and hygiene standards?
A: Famfoo expects cooks to maintain clean and hygienic cooking environments. While specific inspection processes may vary, Famfoo provides guidance or conduct periodic checks to ensure that the cooking environments meet cleanliness and hygiene standards.
Q: Is there a process in place for handling food allergens and cross-contamination concerns?
A: Famfoo encourages cooks to be mindful of food allergens and cross-contamination. Cooks are expected to accurately list allergens in their meal descriptions and take precautions to avoid cross-contamination. Famfoo may provide guidelines and resources to support cooks in handling these concerns.
Q: Are the cooking utensils and equipment regularly cleaned and sanitized?
A: Yes, Famfoo expects cooks to regularly clean and sanitize their cooking utensils and equipment. This helps maintain food safety and hygiene standards. Cooks are responsible for ensuring that their utensils and equipment are properly cleaned and sanitized before preparing meals.
Q: How is the app ensuring the safety and quality of the food being sold by the cooks?
A: Famfoo places importance on food safety and quality. The app may have verification processes in place to ensure that cooks comply with food safety guidelines and have appropriate certifications. Buyers' feedback and ratings also contribute to maintaining quality standards on the app.
Q: What should I do if I get ill after eating a meal from the app?
A: If you get ill after consuming a meal from the app, it is important to seek appropriate medical attention. Additionally, it is recommended to report the incident to Famfoo's customer support. They can assist in addressing your concerns and potentially investigate the matter further.
Q: What measures are in place to prevent foodborne illnesses?
A: Famfoo promotes food safety measures to prevent foodborne illnesses. This includes providing guidance to cooks on safe food handling practices, encouraging transparency in ingredient disclosure, and educating cooks and buyers on proper food storage and handling upon delivery.
Q: Is there a process in place for reporting and investigating foodborne illness incidents?
A: Yes, Famfoo has a process for reporting and investigating foodborne illness incidents. Buyers are encouraged to contact Famfoo's customer support and provide details about the illness. Famfoo will take appropriate action, which may include reaching out to the cook and investigating.